Bespoke Items

1. Definitions and Interpretation:

• Bespoke item(s) are made to specific customer measurements, materials, or design specifications.

2. The Contract:

• We will draw up a document including speicifications of your bespoke item(s) including (where relevant) plans, measurements, chosen materials, design speicifications and delivery destination and method and ask you to sign to confirm your order.
• Bespoke items are exempt from the standard cooling-off period and our refunds and returns policy does not apply. 
• We usually require a deposit of 50% at point of order confirmation

3. Orders:

• To place an order we recommend that you come to the showroom in-person to review all details on documentation, our customers can provide their specifications and measurements and other relevant information on email or provide hard-copy plans.
• We must emphasize the importance of accurate information thats provided from you, the customer, as this will be the basis for the bespoke item. 
• Our usual turnaround time is 4-6 weeks. We will make reasonable efforts to meet deadlines but that bespoke production times can vary. 

4. Description and Specification of Goods:

• We will make the bespoke item according to the specifications provided by you, the customer.
• With our wood finishes there is potential variations in materials or colours.
• If we need to make changes to the specifications due to unforeseen circumstances, we will communicate these to you, the customer and via email and will halt poduction until we receive your approval. 

5. Price and Payment:

• Each bespoke item is calculated on materials, labour, and customization costs
• The accepted methods of payment are; cash, card payment or bank transfer.

6. Delivery:

• We will package items appropriately and our usual mode of delivery is from our warehouse to your chosen delivery destination (as agreed in contract) our delivery times are usually 1 week from completetion of bespoke item(s). Our customers are welcome to arrange their own shipping and pick up from our warehouse.
• Please note we will not be responsible for any damages once the item(s) leave our warehouse if you, the customer are managing the shipping/delivery yourself (of with a 3rd party supplier)
• If you, the customer are responsible for arranging your own delivery, the risk passes to you, the customer once goods have left our warehouse. 

7. Faulty, Damaged, or Incorrect Goods:

• Contact our team immediatly if you have any issues about faulty, damaged, or incorrect bespoke items on sales@avinibespoke.co.uk 
• Your rights are unaffected under the customer’s rights under the Consumer Rights Act 2015 for faulty goods: including right to repair, replacement, or refund.
• We require in-person order confirmation and signature in-store for bespoke items, please note: you will be exempt standard cooling-off period for returns, please check your rights under by the Consumer Rights Act. 
• If on occasion the item is faulty due to customer error in providing specifications, we will offer a repair/replacement at yours, the customer’s expense. 

8. Governing Law and Jurisdiction:

• The contract is governed by English law and that any disputes will be settled in English courts. 

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Returns and Refunds

To be eligible for a return, your item must be unused and in the same condition that you received it. It MUST also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@avinibespoke.co.uk.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@avinibespoke.co.uk and bring your item to our store: Avini Bespoke Interiors Ltd, 1 Lagoon Road, Orpington, KENT, BR5 3QX.

Shipping returns

To return your product, you should make sure it’s returned to our store in a safe condition. You will be responsible for arranging/paying for your own shipping costs for returning your item. These costs are non-refundable.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Disclaimer

We reserve the right to change these Terms and Conditions at any time. The revised terms will be effective immediately upon posting on our website. Users should review the terms regularly to stay informed of any updates.